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1000 Titel
  • Assessing healthcare service quality using routinely collected data: Linking information systems in emergency care
1000 Autor/in
  1. Dormann, Harald |
  2. Eder, Patrick Andreas |
  3. Gimpel, Henner |
  4. Meindl, Oliver |
  5. Rashid, Asarnusch |
  6. Regal, Christian |
1000 Erscheinungsjahr 2020
1000 Publikationstyp
  1. Artikel |
1000 Online veröffentlicht
  • 2020-05-08
1000 Erschienen in
1000 Quellenangabe
  • 44(6):113
1000 Copyrightjahr
  • 2020
1000 Lizenz
1000 Verlagsversion
  • https://doi.org/10.1007/s10916-020-01572-z |
  • https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7210224/ |
1000 Publikationsstatus
1000 Sprache der Publikation
1000 Abstract/Summary
  • Emergency departments need to continuously calculate quality indicators in order to perform structural improvements, improvements in the daily routine, and ad-hoc improvements in everyday life. However, many different actors across multiple disciplines collaborate to provide emergency care. Hence, patient-related data is stored in several information systems, which in turn makes the calculation of quality indicators more difficult. To address this issue, we aim to link and use routinely collected data of the different actors within the emergency care continuum. In order to assess the feasibility of linking and using routinely collected data for quality indicators and whether this approach adds value to the assessment of emergency care quality, we conducted a single case study in a German academic teaching hospital. We analyzed the available data of the existing information systems in the emergency continuum and linked and pre-processed the data. Based on this, we then calculated four quality indicators (Left Without Been Seen, Unplanned Reattendance, Diagnostic Efficiency, and Overload Closure). Lessons learned from the calculation and results of the discussions with staff members that had multiple years of work experience in the emergency department provide a better understanding of the quality of the emergency department, the related challenges during the calculation, and the added value of linking routinely collected data.
1000 Sacherschließung
lokal Total Quality Management/organization
lokal Routinely collected data
lokal Emergency Medical Services/standards [MeSH]
lokal Humans [MeSH]
lokal Quality measurement
lokal Emergency Treatment/standards [MeSH]
lokal Quality indicator
lokal Emergency Service, Hospital/standards [MeSH]
lokal Quality Indicators, Health Care/standards [MeSH]
lokal Systems-Level Quality Improvement
lokal Healthcare service quality
lokal Outcome and Process Assessment, Health Care [MeSH]
lokal Emergency department
1000 Liste der Beteiligten
  1. https://orcid.org/0000-0002-6993-8836|https://orcid.org/0000-0002-9256-537X|https://orcid.org/0000-0003-1730-2614|https://orcid.org/0000-0002-1163-5656|https://frl.publisso.de/adhoc/uri/UmFzaGlkLCBBc2FybnVzY2g=|https://orcid.org/0000-0002-4226-3402
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1000 Erstellt am 2023-11-17T16:38:39.550+0100
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